The following information is relating to the cPanel backups software being used for our Web hosting, WordPress Hosting and Reseller Hosting servers, JetBackup, as part of our Backup service. If you are using one of our Web hosting, WordPress hosting, or Reseller hosting services, you have included FREE backup with your account.

How to restore files

1) Login to your cPanel account

Scroll down to the JetBackup section and then click on File Backups

2) Choose the date you want to restore from, and click on the File Manager link

3) Click on public_html folder, select the file that you want to restore, and click on Restore selected.

Once you click on Restore Selected, go back at the cPanel main screen and under Jetbackup section, click on Queue.

While you are at Queue section, you can find all processes that you have going through Jetbackup, such as manual backups and restorations.

Once the restoration changes the status from Pending to Completed, your file is successfully restored.

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